{"id":3,"date":"2025-12-30T23:27:27","date_gmt":"2025-12-30T22:27:27","guid":{"rendered":"https:\/\/smithlock.be\/?page_id=3"},"modified":"2026-01-05T21:26:10","modified_gmt":"2026-01-05T20:26:10","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/smithlock.be\/en\/politique-de-confidentialite\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading\">PRIVACY POLICY<\/h1>\n\n\n\n<p><strong>Last updated: January 5, 2026<\/strong><\/p>\n\n\n\n<p>SmithLock locksmiths attach great importance to protecting the privacy of their users and customers. Personal data is processed in accordance with the <strong>Regulation (EU) 2016\/679 (GDPR)<\/strong> and to the <strong>Belgian law of July 30, 2018<\/strong> relating to the protection of natural persons with regard to the processing of personal data.<\/p>\n\n\n\n<p>This Privacy Policy explains how personal data is collected, used and protected when you visit the website. <strong><a href=\"https:\/\/smithlock.be\/en\/\">www.smithlock.be<\/a><\/strong>, from the use of services or during contact.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Data Controller<\/h2>\n\n\n\n<p><strong>Trade name:<\/strong> SmithLock Locksmith<br><strong>Legal status:<\/strong> Independent \u2013 Natural person<br><strong>Company\/VAT number:<\/strong> BE 0888.587.702<br><strong>Business address:<\/strong> communicated via the Crossroads Bank for Enterprises (CBE)<br><strong>Phone :<\/strong> +32 471 91 36 80<br><strong>Email:<\/strong> <a>info@smithlock.be<\/a><br><strong>Website:<\/strong> <a href=\"https:\/\/smithlock.be\/en\/\">www.smithlock.be<\/a><\/p>\n\n\n\n<p>The data controller is a <strong>natural person legally registered with the ECB<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Personal data collected<\/h2>\n\n\n\n<p>Depending on the interaction with the site or services, the following data may be collected:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Identification data<\/strong> Name, surname, email address, telephone number, intervention address<\/li>\n\n\n\n<li><strong>Technical data<\/strong> IP address, browser type, browsing data, cookies<\/li>\n\n\n\n<li><strong>Data related to services<\/strong> Type of intervention, address, date and time, information necessary for billing<\/li>\n\n\n\n<li><strong>Data provided voluntarily<\/strong> during a call, form or troubleshooting request<\/li>\n<\/ul>\n\n\n\n<p>None <strong>sensitive data<\/strong> is not collected, except where legally required or with explicit consent.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Purposes and legal basis of processing<\/h2>\n\n\n\n<p>The data is processed for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Providing locksmith services (troubleshooting, installation, repair)<\/li>\n\n\n\n<li>Responding to requests for quotes or contact<\/li>\n\n\n\n<li>Manage invoicing and accounting<\/li>\n\n\n\n<li>Improve the website and user experience<\/li>\n\n\n\n<li>Ensuring security and preventing fraud<\/li>\n\n\n\n<li>Send marketing communications <strong>only with explicit consent<\/strong><\/li>\n<\/ul>\n\n\n\n<p>The legal basis is:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the execution of a contract,<\/li>\n\n\n\n<li>compliance with legal obligations,<\/li>\n\n\n\n<li>legitimate interest,<\/li>\n\n\n\n<li>Explicit consent when required.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Data Recipients<\/h2>\n\n\n\n<p>The data can only be transmitted to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Technical service providers (hosting, secure payment, analytics tools)<\/li>\n\n\n\n<li>Competent authorities in case of legal obligation<\/li>\n\n\n\n<li>Technical partners strictly necessary for the execution of the service<\/li>\n<\/ul>\n\n\n\n<p>The data is not <strong>neither sold nor rented<\/strong>.<\/p>\n\n\n\n<p>Any transfers outside the European Union are governed by <strong>Standard Contractual Clauses<\/strong>, in accordance with Article 46 of the GDPR.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Shelf life<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer data: <strong>5 years<\/strong> after the last interaction<\/li>\n\n\n\n<li>Browsing data (cookies): <strong>13 months maximum<\/strong><\/li>\n\n\n\n<li>Billing information: <strong>10 years<\/strong> (legal obligation)<\/li>\n<\/ul>\n\n\n\n<p>After these periods, the data is deleted or anonymized.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Rights of the persons concerned<\/h2>\n\n\n\n<p>In accordance with the GDPR, you have the following rights:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>access,<\/li>\n\n\n\n<li>correction,<\/li>\n\n\n\n<li>erasure,<\/li>\n\n\n\n<li>opposition,<\/li>\n\n\n\n<li>limitation,<\/li>\n\n\n\n<li>portability,<\/li>\n\n\n\n<li>You can withdraw your consent at any time.<\/li>\n<\/ul>\n\n\n\n<p>Applications can be sent to <strong><a>info@smithlock.be<\/a><\/strong>.<br>A response will be provided within a maximum of one month.<\/p>\n\n\n\n<p>In the event of a dispute, you can file a complaint with the\u2019<strong>Data Protection Authority (DPA)<\/strong> :<br><a href=\"https:\/\/www.autoriteprotectiondonnees.be\" target=\"_blank\" rel=\"noopener\">https:\/\/www.autoriteprotectiondonnees.be<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Cookies<\/h2>\n\n\n\n<p>This site uses cookies:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>essential for the site to function,<\/li>\n\n\n\n<li>analytics (audience measurement),<\/li>\n\n\n\n<li>optional, subject to consent.<\/li>\n<\/ul>\n\n\n\n<p>Consent is managed via a <strong>GDPR-compliant cookie banner<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Security<\/h2>\n\n\n\n<p>Appropriate technical and organizational measures are put in place (secure connection, limited access, backups).<br>In the event of a data breach, the relevant authorities and persons will be informed if required by law.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Modifications<\/h2>\n\n\n\n<p>This policy may be updated at any time.<br>The date of the last update is shown at the top of the page.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>POLITIQUE DE CONFIDENTIALIT\u00c9 Derni\u00e8re mise \u00e0 jour : 05 janvier 2026 Serrurier SmithLock attache une grande importance \u00e0 la protection de la vie priv\u00e9e de ses utilisateurs et clients. Les donn\u00e9es personnelles sont trait\u00e9es conform\u00e9ment au R\u00e8glement (UE) 2016\/679 (RGPD) et \u00e0 la loi belge du 30 juillet 2018 relative \u00e0 la protection des personnes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":99,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"_links":{"self":[{"href":"https:\/\/smithlock.be\/en\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smithlock.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smithlock.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smithlock.be\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smithlock.be\/en\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":0,"href":"https:\/\/smithlock.be\/en\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"wp:attachment":[{"href":"https:\/\/smithlock.be\/en\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}