PRIVACY POLICY
Last updated: January 5, 2026
SmithLock locksmiths attach great importance to protecting the privacy of their users and customers. Personal data is processed in accordance with the Regulation (EU) 2016/679 (GDPR) and to the Belgian law of July 30, 2018 relating to the protection of natural persons with regard to the processing of personal data.
This Privacy Policy explains how personal data is collected, used and protected when you visit the website. www.smithlock.be, from the use of services or during contact.
1. Data Controller
Trade name: SmithLock Locksmith
Legal status: Independent – Natural person
Company/VAT number: BE 0888.587.702
Business address: communicated via the Crossroads Bank for Enterprises (CBE)
Phone : +32 471 91 36 80
Email: info@smithlock.be
Website: www.smithlock.be
The data controller is a natural person legally registered with the ECB.
2. Personal data collected
Depending on the interaction with the site or services, the following data may be collected:
- Identification data Name, surname, email address, telephone number, intervention address
- Technical data IP address, browser type, browsing data, cookies
- Data related to services Type of intervention, address, date and time, information necessary for billing
- Data provided voluntarily during a call, form or troubleshooting request
None sensitive data is not collected, except where legally required or with explicit consent.
3. Purposes and legal basis of processing
The data is processed for:
- Providing locksmith services (troubleshooting, installation, repair)
- Responding to requests for quotes or contact
- Manage invoicing and accounting
- Improve the website and user experience
- Ensuring security and preventing fraud
- Send marketing communications only with explicit consent
The legal basis is:
- the execution of a contract,
- compliance with legal obligations,
- legitimate interest,
- Explicit consent when required.
4. Data Recipients
The data can only be transmitted to:
- Technical service providers (hosting, secure payment, analytics tools)
- Competent authorities in case of legal obligation
- Technical partners strictly necessary for the execution of the service
The data is not neither sold nor rented.
Any transfers outside the European Union are governed by Standard Contractual Clauses, in accordance with Article 46 of the GDPR.
5. Shelf life
- Customer data: 5 years after the last interaction
- Browsing data (cookies): 13 months maximum
- Billing information: 10 years (legal obligation)
After these periods, the data is deleted or anonymized.
6. Rights of the persons concerned
In accordance with the GDPR, you have the following rights:
- access,
- correction,
- erasure,
- opposition,
- limitation,
- portability,
- You can withdraw your consent at any time.
Applications can be sent to info@smithlock.be.
A response will be provided within a maximum of one month.
In the event of a dispute, you can file a complaint with the’Data Protection Authority (DPA) :
https://www.autoriteprotectiondonnees.be
7. Cookies
This site uses cookies:
- essential for the site to function,
- analytics (audience measurement),
- optional, subject to consent.
Consent is managed via a GDPR-compliant cookie banner.
8. Security
Appropriate technical and organizational measures are put in place (secure connection, limited access, backups).
In the event of a data breach, the relevant authorities and persons will be informed if required by law.
9. Modifications
This policy may be updated at any time.
The date of the last update is shown at the top of the page.